AI agents
AI agents that do useful small-business work.
MyKoala designs AI agents for small businesses: operators that can research, draft, classify, route, summarise, reply, update systems and hand off to humans when judgment is needed.
01
The agent needs a job description
The agent needs a job description
A small-business AI agent should have a narrow role: qualify leads, draft replies, summarise calls, prepare reports, check content, research prospects or route tasks. Clear responsibilities make the agent easier to test and safer to run.
Tool access is where the value appears
A useful agent can use approved tools: search a knowledge base, draft an email, update a CRM, create a task, pull a report or trigger a workflow. Without tools, the agent is usually just another chat window.
Human review stays in the loop
Customer-facing, financial, legal, health or sensitive work needs review states. MyKoala designs escalation rules so the agent knows when to stop, ask for approval or hand the task to a person.
02
What you actually get
- Agent role definition and success metric
- Prompt, policy and tool-use design
- Knowledge source or SOP ingestion plan
- Tool integrations with API or webhook access
- Human approval and escalation workflow
- Logs for quality review and improvement
03
How the work runs
Choose one repeatable task with clear inputs and outputs.
Define what the agent can do, cannot do and must escalate.
Connect the tools and data sources it needs.
Test against real examples and edge cases.
Launch behind review, then widen permissions carefully.
04
Questions people actually ask
What is an AI agent?
An AI agent is software that can use instructions, data and tools to complete a defined task or workflow with limited human input.
Are AI agents safe for customer work?
They can be when scoped carefully. MyKoala builds review states, escalation rules and logging into customer-facing workflows.
Can an AI agent update my CRM?
Yes, if the CRM has an API or integration path. The agent can draft, classify or update records based on clear rules.
Can a small business run more than one agent?
Yes. Separate agents can handle sales research, support triage, content operations, admin checks and reporting.
Design an agent
Describe the bottleneck and I will map the first useful system. One reply, from the person who does the work — usually within a day. Engagements run as fixed-scope sprints, project builds or monthly retainers — indicative pricing is public on the work page.